FREE UK SHIPPPING

Returns Policy

This policy was last updated February 2021. 

Our policy lasts 30 days from date of delivery for regular priced items. Refund requests within 30 days of the item(s) being delivered will be refunded by way of original payment method.

Clearance Sale items are subject to a 14-day return policy. Refund requests within 14 days of the item(s) being delivered will be refunded by way of original payment method.

We aim to process your return within 5 days of receiving the returned item(s). Refunds are automatically issued when a return is processed.

If the aforementioned timeframes have elapsed, we cannot offer you a refund or exchange. None of these rules affect your statutory rights. 

REQUEST A RETURN

To complete your return, we require a receipt or proof of purchase (please do not send your purchase back to the manufacturer).

To be eligible for a return, your item(s) must be unused, unworn and in the same condition you received it. Item(s) must also be in the original packaging with any tags or labels still attached.

Contact us and provide the following:

  • Order number
  • Product code, description and quantity of the item(s) you wish to return (shown on your packing slip).
  • Reason for return.

Once your e-mail request is received, our team will send you a returns reference along with an address to return your items.

RETURN DELIVERY

You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable.

Returned items are your responsibility until they reach us, please make sure they’re packed up properly and cannot get damaged on the way!

We recommend getting a proof of postage or using a trackable shipping service, in case your need to contact us about your return, as the parcel remains your responsibility until it arrives back with us.

If you are shipping an item over £50, you should consider purchasing shipping insurance, if your method of post does not cover loss or damage in transit.

EXCHANGES

We cannot offer exchanges for items purchased, only refunds. For a replacement item you should place a new order online and your return will be treated separately.

RECEIVED A DAMAGED OR DEFECTIVE ITEM?

If you have received a damaged or defective item, please contact us with the following information:

  • Product name
  • Detailed description of damage or defect
  • Clear close-up image showing damage or defect
  • Clear image showing whole item 
  • Order number and proof of purchase

WARRANTY 

Please contact us with the following information:

  • Product name 
  • Date of purchase and receipt/proof of purchase 
  • Any relevant photos clearly showing reason for warranty claim

RETURNING AN INCORRECT ITEM

If you have received an item which does not match what you ordered, please contact us with the following information:

  • Order number
  • A description and quantity of all the item(s) received
  • A clear image(s) showing the incorrect item(s) received
  • A clear image(s) showing the product tag and barcode of incorrect item(s) received.

Once received, an investigation will be opened by our team. You will be contacted within 2 business days with details on how to return the incorrect item(s), along with a free return shipping label.

When the incorrect items have arrived back with us, we will inspect the items and arrange for the items initially ordered to be shipped.

EXEMPTIONS

Several types of items are exempt from being returned. Non-returnable items:

  • Gift Cards

CLEARANCE SALE ITEMS (IF APPLICABLE)

Clearance Sale items are subject to a 14-day return policy. Refund requests within 14 days of the item(s) being delivered will be refunded by way of original payment method.

You then have an additional 14 days to return the goods to us. Any item(s) received after this will not be refunded.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected our team will process a refund for the item(s).

Returns will be processed in approximately 5 days from date of receipt.
You will receive an e-mail notification once we have completed your return. Any refund will be automatically issued to the original payment method. This typically takes 10 working days depending on your payment provider.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item(s) not in its original condition; is damaged or missing parts for reasons not due to our error.
  • Any item(s) that is returned more than 30 days after delivery.
This policy does not affect your statutory rights. 

Sprindex is compatible with a wide variety of shocks.

There are three different Sprindex lengths and strokes available, and each Sprindex coil can be adjusted through a certain spring rate range. Be sure to use the correct included adapter as described. Make sure that the spring length fits on your shock and that your maximum shock travel is not more than the specified Sprindex coil travel.

IF YOUR SHOCK IS NOT LISTED IN THE BELOW COMPATIBILITY TABLE:

Determine what your shock's stroke is and then compare that to the available Sprindex coils. Sometimes, you can find the stroke specification on the website of your bike brand for your bike model. The stroke printed on your existing coil is a clue, but it might have more stroke than your shock actually needs. Or, just measure the stroke per the picture above. Ideally, choose the Sprindex coil that has at least the amount of stroke that your shock requires, and then measure whether that Sprindex coil overall length can fit between your shock's flanges. The Sprindex coil lengths are listed in the below compatibility table. Note that most shocks can only achieve about 5mm less than their listed stroke because the bottom-out bumper can only be compressed so far, so in most cases it is okay if the Sprindex coil has up to about 3mm less stroke than your shock's stroke rating.

Find your shock on the below table and note which Sprindex family you need.

Shock Brand/Model

Regular or Trunnion

Shock eye to eye

Stroke

Metric / English

Sprindex spring family (stroke x length)

Fox DHX2

230 mm

60 mm

metric

65 x142

Fox DHX2

230 mm

65 mm

metric

65 x 142

Fox DHX2

Trunnion

205mm

60mm

metric

65 x 142

Fox DHX2

Trunnion

205mm

65mm

metric

65 x 142

Fox DHX2

8.5 inch

2.5 inch

English

65 x 142

Fox DHX2

8.75 inch

2.75 inch

English

65 x 142

Fox DHX2

7.875 inch

2.0 inch

English

55 x 126

Fox DHX2

7.875 inch

2.25 inch

English

55 x 126

Fox DHX2

210 mm

50mm

metric

55 x 126

Fox DHX2

210 mm

52mm

metric

55 x 126

Fox DHX2

210 mm

55mm

metric

55 x 126

Fox DHX2

Trunnion

185mm

55mm

metric

55 x 126

Fox DHX2

9.5 inch

3 inch

English

75 x 162

Fox DHX2

Fox DHX2

Trunnion

250mm

225mm

75mm

75mm

metric

metric

75 x 162

75 x 162

Shock Brand/Model

Regular or Trunnion

Shock eye to eye

Stroke

Metric / English

Sprindex spring family (stroke x length)

MRP Hazzard

230 mm

65 mm

metric

65 x 142

MRP Hazzard

230 mm

60 mm

metric

65 x 142

MRP Hazzard

230 mm

57.5 mm

metric

65 x 142

MRP Hazzard

Trunnion

205 mm

65 mm

metric

65 x 142

MRP Hazzard

Trunnion

205 mm

60 mm

metric

65 x 142

MRP Hazzard

Trunnion

205 mm

57.5 mm

metric

65 x 142

MRP Hazzard

200mm

51mm

metric

55 x 126

MRP Hazzard

200mm

57mm

metric

55 x 126

MRP Hazzard

210mm

50mm

metric

55 x 126

MRP Hazzard

210mm

55mm

metric

55 x 126

MRP Hazzard

9.5 inch

3 inch

English

55 x 126

Shock Brand/Model

Regular or Trunnion

Shock eye to eye

Stroke

Metric / English

Sprindex spring family (stroke x length)

Marzocchi 2019 Bomber CR

230 mm

60 mm

metric

65 x 142

Marzocchi 2019 Bomber CR

230 mm

65 mm

metric

65 x 142

Marzocchi 2019 Bomber CR

Trunnion

205 mm

60 mm

metric

65 x 142

Marzocchi 2019 Bomber CR

Trunnion

205 mm

65 mm

metric

65 x 142

Marzocchi 2019 Bomber CR

7.875 inch

2.0 inch

English

55 x 126

Marzocchi 2019 Bomber CR

7.875 inch

2.25 inch

English

55 x 126

Marzocchi 2019 Bomber CR

210mm

50mm

metric

55 x 126

Marzocchi 2019 Bomber CR

210mm

55mm

metric

55 x 126

Marzocchi 2019 Bomber CR

Trunnion

185mm

52.5mm

metric

55 x 126

Marzocchi 2019 Bomber CR

Trunnion

185mm

55

metric

55 x 126

Marzocchi 2019 Bomber CR

250mm

75mm

metric

75 x 162

Shock Brand/Model

Regular or Trunnion

Shock eye to eye

Stroke

Metric / English

Sprindex spring family (stroke x length)

DVO Jade Coil

230 mm

65 mm

metric

65 x 142

DVO Jade Coil

230 mm

62.5 mm

metric

65 x 142

DVO Jade Coil

230 mm

60 mm

metric

65 x 142

DVO Jade Coil

230 mm

57.5 mm

metric

65 x 142

DVO Jade Coil

Trunnion

205 mm

65 mm

metric

65 x 142

DVO Jade Coil

Trunnion

205 mm

62.5 mm

metric

65 x 142

DVO Jade Coil

Trunnion

205 mm

60 mm

metric

65 x 142

DVO Jade Coil

Trunnion

205 mm

57.5 mm

metric

65 x 142

DVO Jade Coil

210mm

50mm

metric

55 x 126

DVO Jade Coil

210mm

52.5mm

metric

55 x 126

DVO Jade Coil

210mm

55mm

metric

55 x 126

DVO Jade Coil

Trunnion

185

50

metric

55 x 126

DVO Jade Coil

Trunnion

185

52.5

metric

55 x 126

DVO Jade Coil

Trunnion

185

55

metric

55 x 126

DVO Jade Coil

250 mm

70 mm

metric

75 x 160

DVO Jade Coil

250 mm

75 mm

metric

75 x 162

DVO Jade Coil

Trunnion

225mm

70mm

metric

75 x 162

DVO Jade Coil

Trunnion

225mm

75mm

metric

75 x 162

Shock Brand/Model

Regular or Trunnion

Shock eye to eye

Stroke

Metric / English

Sprindex spring family (stroke x length)

X-Fusion Vector Coil HLR

222 mm /8.75 in

69 mm

Metric/English

65 x 142

X-Fusion Vector Coil HLR

200mm

57mm

metric

55 x 126

X-Fusion Vector Coil HLR

240mm

76mm

metric

75 x 160

Shock Brand/Model

Regular or Trunnion

Shock eye to eye

Stroke

Metric / English

Sprindex spring family (length x stroke)

Cane Creek DB coil CS

222 mm

63 mm

Metric

65 x 142

Cane Creek DB coil CS

222 mm

66 mm

Metric

65 x 142

Cane Creek DB coil CS

Trunnion

205mm

57.5mm

Metric

65 x 142

Cane Creek DB coil CS

Trunnion

205mm

60mm

Metric

65 x 142

Cane Creek DB coil CS

Trunnion

205mm

65mm

Metric

65 x 142

Cane Creek DB coil CS

230mm

57.5mm

Metric

65 x 142

Cane Creek DB coil CS

230mm

60mm

Metric

65 x 142

Cane Creek DB coil CS

230mm

65mm

Metric

65 x 142

Cane Creek DB coil CS

210mm

50mm

metric

55 x 126

Cane Creek DB coil CS

210mm

52.5mm

metric

55 x 126

Cane Creek DB coil CS

210mm

55mm

metric

55 x 126

Cane Creek DB coil CS

200mm

50mm

metric

55 x 126

Cane Creek DB coil CS

200mm

57mm

metric

55 x 126

Cane Creek DB coil CS

Trunnion

185mm

50mm

metric

55 x 126

Cane Creek DB coil CS

Trunnion

185mm

52.5mm

metric

55 x 126

Cane Creek DB coil CS

Trunnion

185mm

55mm

metric

55 x 126

Cane Creek DB coil CS

250mm

70mm

metric

75 x 162

Cane Creek DB coil CS

250mm

75mm

metric

75 x 162

Cane Creek DB coil CS

Trunnion

225mm

70mm

metric

75 x 162

Cane Creek DB coil CS

Trunnion

225mm

75mm

metric

75 x 162

Cane Creek DB coil IL

210mm

50mm

metric

55 x 126

Cane Creek DB coil IL

210mm

52.5mm

metric

55 x 126

Cane Creek DB coil IL

210mm

55mm

metric

55 x 126

Cane Creek DB coil IL

200mm

50mm

metric

55 x 126

Cane Creek DB coil IL

200mm

57mm

metric

55 x 126

Marzocchi before 2018, some models

65 x 142

Shock Brand/Model

Regular or Trunnion

Shock eye to eye

Stroke

Metric / English

Sprindex spring family (length x stroke)

Ohlins TTX22 coil

230mm

57.5mm

Metric

65 x 142

Ohlins TTX22 coil

230mm

60mm

Metric

65 x 142

Ohlins TTX22 coil

230mm

65mm

Metric

65 x 142

Ohlins TTX22 coil

Trunnion

205mm

65mm

Metric

65 x 142

Ohlins TTX22 coil

210mm

50mm

metric

55 x 126

Ohlins TTX22 coil

Trunnion

185mm

55mm

metric

55 x 126

Ohlins TTX22 coil

7.87 inch

2.0 inch

English

55 x 126

Ohlins TTX22 coil

7.87 inch

2.25 inch

English

55 x 126

Ohlins TTX22 coil

9.5 inch

3.0 inch

English

75 x 162

Ohlins TTX22 coil

Trunnion

225mm

70mm

metric

75 x 162

Ohlins TTX22 coil

Trunnion

225mm

75mm

metric

75 x 162

Shock Brand/Model

Regular or Trunnion

Shock eye to eye

Stroke

Metric / English

Sprindex spring family (stroke x length)

Rockshox Super Deluxe Coil RCT

230mm

60mm

metric

65 x 142

Rockshox Super Deluxe Coil RCT

230mm

65mm

metric

65 x 142

Rockshox Super Deluxe Coil RC World Cup

230mm

60mm

metric

65 x 142

Rockshox Super Deluxe Coil RT Remote

230mm

60mm

metric

65 x 142

Rockshox Super Deluxe Coil RT Remote

230mm

65mm

metric

65 x 142

Rockshox Super Deluxe Coil R

230mm

60mm

metric

65 x 142

Rockshox Super Deluxe Coil R

230mm

65mm

metric

65 x 142

Rockshox Super Deluxe Coil RCT

Trunnion

205mm

57.5mm

metric

65 x 142

Rockshox Super Deluxe Coil RCT

Trunnion

205mm

60mm

metric

65 x 142

Rockshox Super Deluxe Coil RCT

Trunnion

205mm

65mm

metric

65 x 142

Rockshox Super Deluxe Coil RCT

210mm

55mm

metric

55 x 126

Rockshox Super Deluxe Coil RT Remote

200mm

57mm

metric

55 x 126

Rockshox Super Deluxe Coil RC World Cup

250mm

75mm

metric

75 x 162

Rockshox Super Deluxe RC

Trunnion

225mm

70mm

metric

75 x 162

Rockshox Super Deluxe RC

Trunnion

225mm

75mm

metric

75 x 162

Shock Brand/Model

Regular or Trunnion

Shock eye to eye

Stroke

Metric / English

Sprindex spring family (stroke x length)

Rockshox Vivid

200

57

55 x 126

Rockshox Vivid

216

63

65 x 142

Rockshox Vivid

222

70

65 x 142

Rockshox Vivid

240

76

75 x 162

Push

2.25 inch

English

55 x 126

Push

2.5 inch

English

65 x 142

Extreme Racing

EXT STORIA LOK V3

200

57

English

55 x 126

EXT STORIA LOK V3

217

63.5

English

65 x 142

EXT STORIA LOK V3

222

67

English

65 x 142

EXT STORIA LOK V3

210

50

Metric

55 x 126

EXT STORIA LOK V3

210

52.5

Metric

55 x 126

EXT STORIA LOK V3

210

55

Metric

55 x 126

EXT STORIA LOK V3

230

57.5

Metric

65 x 142

EXT STORIA LOK V3

230

60

Metric

65 x 142

EXT STORIA LOK V3

230

62.5

Metric

65 x 142

EXT STORIA LOK V3

230

65

Metric

65 x 142

EXT STORIA LOK V3

250

67.5

Metric

75 x 162

EXT STORIA LOK V3

250

70

Metric

75 x 162

EXT STORIA LOK V3

250

72.5

Metric

75 x 162

EXT STORIA LOK V3

250

75

Metric

75 x 162

EXT STORIA LOK V3

Trunnion

185

50

Metric

55 x 126

EXT STORIA LOK V3

Trunnion

185

52.5

Metric

55 x 126

EXT STORIA LOK V3

Trunnion

185

55

Metric

55 x 126

EXT STORIA LOK V3

Trunnion

205

57.5

Metric

65 x 142

EXT STORIA LOK V3

Trunnion

205

60

Metric

65 x 142

EXT STORIA LOK V3

Trunnion

205

62.5

Metric

65 x 142

EXT STORIA LOK V3

Trunnion

205

65

Metric

65 x 142

EXT STORIA LOK V3

Trunnion

225

67.5

Metric

75 x 162

EXT STORIA LOK V3

Trunnion

225

70

Metric

75 x 162

EXT STORIA LOK V3

Trunnion

225

72.5

Metric

75 x 162

EXT STORIA LOK V3

Trunnion

225

75

Metric

75 x 162

EXT STORIA LOK

200

57

English

55 x 126

EXT STORIA LOK

217

63.5

English

65 x 142

EXT STORIA LOK

210

50

Metric

55 x 126

EXT STORIA LOK

210

55

Metric

55 x 126

EXT STORIA LOK

230

60

Metric

65 x 142

EXT STORIA LOK

230

65

Metric

65 x 142

DH Racing:

EXT ARMA HBC V3

222

67

Metric

65 x 142

EXT ARMA HBC V3

241

74

Metric

75 x 162

EXT ARMA HBC V3

230

57.5

Metric

65 x 142

EXT ARMA HBC V3

230

60

Metric

65 x 142

EXT ARMA HBC V3

230

62.5

Metric

65 x 142

EXT ARMA HBC V3

230

65

Metric

65 x 142

EXT ARMA HBC V3

250

70

Metric

75 x 162

EXT ARMA HBC V3

250

72.5

Metric

75 x 162

EXT ARMA HBC V3

250

75

Metric

75 x 162

EXT ARMA HBC V3

Trunnion

205

57.5

Metric

65 x 142

EXT ARMA HBC V3

Trunnion

205

60

Metric

65 x 142

EXT ARMA HBC V3

Trunnion

205

62.5

Metric

65 x 142

EXT ARMA HBC V3

Trunnion

205

65

Metric

65 x 142

EXT ARMA HBC V3

Trunnion

225

70

Metric

75 x 162

EXT ARMA HBC V3

Trunnion

225

72.5

Metric

75 x 162

EXT ARMA HBC V3

Trunnion

225

75

Metric

75 x 162

EXT ARMA HBC

222

70

Metric

75 x 162

EXT ARMA HBC

241

76

Metric

75 x 162


PERFORMANCE ADAPTERS

Performance Adapters are included. Sprindex coils fit a wide variety of shocks, but you must use the Performance Adapter for most of them. Our Performance Adapters both improve the fit between the coil and your shock and are made of low friction Delrin to improve shock performance by allowing the spring to twist during high deflection. See bottom of Performance Adapter for direction of which adapter you should use. For Rockshox, no adapter is necessary but we recommend you use the Performance Washer Adapter for shock performance.

COIL DIRECTION

The Sprindex coil can be installed in either direction and should be installed in the direction that provides the best adjusting access. If your entire shock has good access, then install the Sprindex with the Dial away from the piggyback for easiest hand access.

ADJUSTING SPRING RATE

To adjust the spring rate, hold the coil with one hand and twist the Dial with your other hand or vice versa. The spring rate value is identified by the printed number on the coil displayed through the Dial opening. Preload is not a substitute for a spring that is too weak.

Metric Spring Rate Conversion

Spring rate is shown in pounds per inch (lb/in) on Sprindex coils. Below is a conversion from lb/in to N/mm.

Lb/in

350

360

370

380

390

400

410

420

430

440

450

N/mm

61

63

65

67

68

70

72

74

75

77

79

Lb/in

460

470

480

490

500

510

520

530

540

550

560

N/mm

81

82

84

86

88

89

91

93

95

96

98