Returns Policy

This Returns Policy was last updated June 2019.

Our Returns Policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that we cannot offer exchanges for items purchased, only refunds. For a replacement item you should place a new order online and your return will be treated separately.

How to make a return

To complete your return, we require a receipt or proof of purchase (please do not send your purchase back to the manufacturer).

Contact us at consumersupport@2pure.co.uk and in your e-mail, please provide the following:

  • Order number
  • Product Code, description and quantity of the item(s) you wish to return (shown on your packing slip)
  • Reasons for return. Once your email request is received, our team will send you a returns reference along with an address to return your items.

Return delivery

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee we will safely receive your returned item.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send an email to consumersupport@2pure.co.uk with the following information:

  • Order number
  • Product Code, description and quantity of the item(s) for exchange (shown on your packing slip)
  • Reasons for the exchange
  • A clear image showing the defect or damage.

Once received, the issue will be processed and once approved a case number will be sent to you along with details about how to return the item(s) if required.

Once all item(s) have been received, we will ship the new item(s) back to you.

Depending on where you live, the time for exchanged items to reach you may vary.

    Exemptions

    Several types of items are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:

    • Gift cards
    • Downloadable software products
    • Some health and personal care items
    • Clearance sale items.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund has been processed, a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for credit to clear.

    There are certain situations where only partial refunds are granted (if applicable):

    • Book with obvious signs of use
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery.

    Late or missing refunds (if applicable)

    If you are expecting a refund and haven’t received a payment, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at consumersupport@2pure.co.uk.

    Clearance Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately clearance sale items cannot be refunded (this does not apply to offers and discounts).

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift provider had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Sprindex is compatible with a wide variety of shocks.

    There are three different Sprindex lengths and strokes available, and each Sprindex coil can be adjusted through a certain spring rate range. Be sure to use the correct included adapter as described. Make sure that the spring length fits on your shock and that your maximum shock travel is not more than the specified Sprindex coil travel.

    IF YOUR SHOCK IS NOT LISTED IN THE BELOW COMPATIBILITY TABLE:

    Determine what your shock's stroke is and then compare that to the available Sprindex coils. Sometimes, you can find the stroke specification on the website of your bike brand for your bike model. The stroke printed on your existing coil is a clue, but it might have more stroke than your shock actually needs. Or, just measure the stroke per the picture above. Ideally, choose the Sprindex coil that has at least the amount of stroke that your shock requires, and then measure whether that Sprindex coil overall length can fit between your shock's flanges. The Sprindex coil lengths are listed in the below compatibility table. Note that most shocks can only achieve about 5mm less than their listed stroke because the bottom-out bumper can only be compressed so far, so in most cases it is okay if the Sprindex coil has up to about 3mm less stroke than your shock's stroke rating.

    Find your shock on the below table and note which Sprindex family you need.

    Shock Brand/Model

    Regular or Trunnion

    Shock eye to eye

    Stroke

    Metric / English

    Sprindex spring family (stroke x length)

    Fox DHX2

    230 mm

    60 mm

    metric

    65 x142

    Fox DHX2

    230 mm

    65 mm

    metric

    65 x 142

    Fox DHX2

    Trunnion

    205mm

    60mm

    metric

    65 x 142

    Fox DHX2

    Trunnion

    205mm

    65mm

    metric

    65 x 142

    Fox DHX2

    8.5 inch

    2.5 inch

    English

    65 x 142

    Fox DHX2

    8.75 inch

    2.75 inch

    English

    65 x 142

    Fox DHX2

    7.875 inch

    2.0 inch

    English

    55 x 126

    Fox DHX2

    7.875 inch

    2.25 inch

    English

    55 x 126

    Fox DHX2

    210 mm

    50mm

    metric

    55 x 126

    Fox DHX2

    210 mm

    52mm

    metric

    55 x 126

    Fox DHX2

    210 mm

    55mm

    metric

    55 x 126

    Fox DHX2

    Trunnion

    185mm

    55mm

    metric

    55 x 126

    Fox DHX2

    9.5 inch

    3 inch

    English

    75 x 162

    Fox DHX2

    Fox DHX2

    Trunnion

    250mm

    225mm

    75mm

    75mm

    metric

    metric

    75 x 162

    75 x 162

    Shock Brand/Model

    Regular or Trunnion

    Shock eye to eye

    Stroke

    Metric / English

    Sprindex spring family (stroke x length)

    MRP Hazzard

    230 mm

    65 mm

    metric

    65 x 142

    MRP Hazzard

    230 mm

    60 mm

    metric

    65 x 142

    MRP Hazzard

    230 mm

    57.5 mm

    metric

    65 x 142

    MRP Hazzard

    Trunnion

    205 mm

    65 mm

    metric

    65 x 142

    MRP Hazzard

    Trunnion

    205 mm

    60 mm

    metric

    65 x 142

    MRP Hazzard

    Trunnion

    205 mm

    57.5 mm

    metric

    65 x 142

    MRP Hazzard

    200mm

    51mm

    metric

    55 x 126

    MRP Hazzard

    200mm

    57mm

    metric

    55 x 126

    MRP Hazzard

    210mm

    50mm

    metric

    55 x 126

    MRP Hazzard

    210mm

    55mm

    metric

    55 x 126

    MRP Hazzard

    9.5 inch

    3 inch

    English

    55 x 126

    Shock Brand/Model

    Regular or Trunnion

    Shock eye to eye

    Stroke

    Metric / English

    Sprindex spring family (stroke x length)

    Marzocchi 2019 Bomber CR

    230 mm

    60 mm

    metric

    65 x 142

    Marzocchi 2019 Bomber CR

    230 mm

    65 mm

    metric

    65 x 142

    Marzocchi 2019 Bomber CR

    Trunnion

    205 mm

    60 mm

    metric

    65 x 142

    Marzocchi 2019 Bomber CR

    Trunnion

    205 mm

    65 mm

    metric

    65 x 142

    Marzocchi 2019 Bomber CR

    7.875 inch

    2.0 inch

    English

    55 x 126

    Marzocchi 2019 Bomber CR

    7.875 inch

    2.25 inch

    English

    55 x 126

    Marzocchi 2019 Bomber CR

    210mm

    50mm

    metric

    55 x 126

    Marzocchi 2019 Bomber CR

    210mm

    55mm

    metric

    55 x 126

    Marzocchi 2019 Bomber CR

    Trunnion

    185mm

    52.5mm

    metric

    55 x 126

    Marzocchi 2019 Bomber CR

    Trunnion

    185mm

    55

    metric

    55 x 126

    Marzocchi 2019 Bomber CR

    250mm

    75mm

    metric

    75 x 162

    Shock Brand/Model

    Regular or Trunnion

    Shock eye to eye

    Stroke

    Metric / English

    Sprindex spring family (stroke x length)

    DVO Jade Coil

    230 mm

    65 mm

    metric

    65 x 142

    DVO Jade Coil

    230 mm

    62.5 mm

    metric

    65 x 142

    DVO Jade Coil

    230 mm

    60 mm

    metric

    65 x 142

    DVO Jade Coil

    230 mm

    57.5 mm

    metric

    65 x 142

    DVO Jade Coil

    Trunnion

    205 mm

    65 mm

    metric

    65 x 142

    DVO Jade Coil

    Trunnion

    205 mm

    62.5 mm

    metric

    65 x 142

    DVO Jade Coil

    Trunnion

    205 mm

    60 mm

    metric

    65 x 142

    DVO Jade Coil

    Trunnion

    205 mm

    57.5 mm

    metric

    65 x 142

    DVO Jade Coil

    210mm

    50mm

    metric

    55 x 126

    DVO Jade Coil

    210mm

    52.5mm

    metric

    55 x 126

    DVO Jade Coil

    210mm

    55mm

    metric

    55 x 126

    DVO Jade Coil

    Trunnion

    185

    50

    metric

    55 x 126

    DVO Jade Coil

    Trunnion

    185

    52.5

    metric

    55 x 126

    DVO Jade Coil

    Trunnion

    185

    55

    metric

    55 x 126

    DVO Jade Coil

    250 mm

    70 mm

    metric

    75 x 160

    DVO Jade Coil

    250 mm

    75 mm

    metric

    75 x 162

    DVO Jade Coil

    Trunnion

    225mm

    70mm

    metric

    75 x 162

    DVO Jade Coil

    Trunnion

    225mm

    75mm

    metric

    75 x 162

    Shock Brand/Model

    Regular or Trunnion

    Shock eye to eye

    Stroke

    Metric / English

    Sprindex spring family (stroke x length)

    X-Fusion Vector Coil HLR

    222 mm /8.75 in

    69 mm

    Metric/English

    65 x 142

    X-Fusion Vector Coil HLR

    200mm

    57mm

    metric

    55 x 126

    X-Fusion Vector Coil HLR

    240mm

    76mm

    metric

    75 x 160

    Shock Brand/Model

    Regular or Trunnion

    Shock eye to eye

    Stroke

    Metric / English

    Sprindex spring family (length x stroke)

    Cane Creek DB coil CS

    222 mm

    63 mm

    Metric

    65 x 142

    Cane Creek DB coil CS

    222 mm

    66 mm

    Metric

    65 x 142

    Cane Creek DB coil CS

    Trunnion

    205mm

    57.5mm

    Metric

    65 x 142

    Cane Creek DB coil CS

    Trunnion

    205mm

    60mm

    Metric

    65 x 142

    Cane Creek DB coil CS

    Trunnion

    205mm

    65mm

    Metric

    65 x 142

    Cane Creek DB coil CS

    230mm

    57.5mm

    Metric

    65 x 142

    Cane Creek DB coil CS

    230mm

    60mm

    Metric

    65 x 142

    Cane Creek DB coil CS

    230mm

    65mm

    Metric

    65 x 142

    Cane Creek DB coil CS

    210mm

    50mm

    metric

    55 x 126

    Cane Creek DB coil CS

    210mm

    52.5mm

    metric

    55 x 126

    Cane Creek DB coil CS

    210mm

    55mm

    metric

    55 x 126

    Cane Creek DB coil CS

    200mm

    50mm

    metric

    55 x 126

    Cane Creek DB coil CS

    200mm

    57mm

    metric

    55 x 126

    Cane Creek DB coil CS

    Trunnion

    185mm

    50mm

    metric

    55 x 126

    Cane Creek DB coil CS

    Trunnion

    185mm

    52.5mm

    metric

    55 x 126

    Cane Creek DB coil CS

    Trunnion

    185mm

    55mm

    metric

    55 x 126

    Cane Creek DB coil CS

    250mm

    70mm

    metric

    75 x 162

    Cane Creek DB coil CS

    250mm

    75mm

    metric

    75 x 162

    Cane Creek DB coil CS

    Trunnion

    225mm

    70mm

    metric

    75 x 162

    Cane Creek DB coil CS

    Trunnion

    225mm

    75mm

    metric

    75 x 162

    Cane Creek DB coil IL

    210mm

    50mm

    metric

    55 x 126

    Cane Creek DB coil IL

    210mm

    52.5mm

    metric

    55 x 126

    Cane Creek DB coil IL

    210mm

    55mm

    metric

    55 x 126

    Cane Creek DB coil IL

    200mm

    50mm

    metric

    55 x 126

    Cane Creek DB coil IL

    200mm

    57mm

    metric

    55 x 126

    Marzocchi before 2018, some models

    65 x 142

    Shock Brand/Model

    Regular or Trunnion

    Shock eye to eye

    Stroke

    Metric / English

    Sprindex spring family (length x stroke)

    Ohlins TTX22 coil

    230mm

    57.5mm

    Metric

    65 x 142

    Ohlins TTX22 coil

    230mm

    60mm

    Metric

    65 x 142

    Ohlins TTX22 coil

    230mm

    65mm

    Metric

    65 x 142

    Ohlins TTX22 coil

    Trunnion

    205mm

    65mm

    Metric

    65 x 142

    Ohlins TTX22 coil

    210mm

    50mm

    metric

    55 x 126

    Ohlins TTX22 coil

    Trunnion

    185mm

    55mm

    metric

    55 x 126

    Ohlins TTX22 coil

    7.87 inch

    2.0 inch

    English

    55 x 126

    Ohlins TTX22 coil

    7.87 inch

    2.25 inch

    English

    55 x 126

    Ohlins TTX22 coil

    9.5 inch

    3.0 inch

    English

    75 x 162

    Ohlins TTX22 coil

    Trunnion

    225mm

    70mm

    metric

    75 x 162

    Ohlins TTX22 coil

    Trunnion

    225mm

    75mm

    metric

    75 x 162

    Shock Brand/Model

    Regular or Trunnion

    Shock eye to eye

    Stroke

    Metric / English

    Sprindex spring family (stroke x length)

    Rockshox Super Deluxe Coil RCT

    230mm

    60mm

    metric

    65 x 142

    Rockshox Super Deluxe Coil RCT

    230mm

    65mm

    metric

    65 x 142

    Rockshox Super Deluxe Coil RC World Cup

    230mm

    60mm

    metric

    65 x 142

    Rockshox Super Deluxe Coil RT Remote

    230mm

    60mm

    metric

    65 x 142

    Rockshox Super Deluxe Coil RT Remote

    230mm

    65mm

    metric

    65 x 142

    Rockshox Super Deluxe Coil R

    230mm

    60mm

    metric

    65 x 142

    Rockshox Super Deluxe Coil R

    230mm

    65mm

    metric

    65 x 142

    Rockshox Super Deluxe Coil RCT

    Trunnion

    205mm

    57.5mm

    metric

    65 x 142

    Rockshox Super Deluxe Coil RCT

    Trunnion

    205mm

    60mm

    metric

    65 x 142

    Rockshox Super Deluxe Coil RCT

    Trunnion

    205mm

    65mm

    metric

    65 x 142

    Rockshox Super Deluxe Coil RCT

    210mm

    55mm

    metric

    55 x 126

    Rockshox Super Deluxe Coil RT Remote

    200mm

    57mm

    metric

    55 x 126

    Rockshox Super Deluxe Coil RC World Cup

    250mm

    75mm

    metric

    75 x 162

    Rockshox Super Deluxe RC

    Trunnion

    225mm

    70mm

    metric

    75 x 162

    Rockshox Super Deluxe RC

    Trunnion

    225mm

    75mm

    metric

    75 x 162

    Shock Brand/Model

    Regular or Trunnion

    Shock eye to eye

    Stroke

    Metric / English

    Sprindex spring family (stroke x length)

    Rockshox Vivid

    200

    57

    55 x 126

    Rockshox Vivid

    216

    63

    65 x 142

    Rockshox Vivid

    222

    70

    65 x 142

    Rockshox Vivid

    240

    76

    75 x 162

    Push

    2.25 inch

    English

    55 x 126

    Push

    2.5 inch

    English

    65 x 142

    Extreme Racing

    EXT STORIA LOK V3

    200

    57

    English

    55 x 126

    EXT STORIA LOK V3

    217

    63.5

    English

    65 x 142

    EXT STORIA LOK V3

    222

    67

    English

    65 x 142

    EXT STORIA LOK V3

    210

    50

    Metric

    55 x 126

    EXT STORIA LOK V3

    210

    52.5

    Metric

    55 x 126

    EXT STORIA LOK V3

    210

    55

    Metric

    55 x 126

    EXT STORIA LOK V3

    230

    57.5

    Metric

    65 x 142

    EXT STORIA LOK V3

    230

    60

    Metric

    65 x 142

    EXT STORIA LOK V3

    230

    62.5

    Metric

    65 x 142

    EXT STORIA LOK V3

    230

    65

    Metric

    65 x 142

    EXT STORIA LOK V3

    250

    67.5

    Metric

    75 x 162

    EXT STORIA LOK V3

    250

    70

    Metric

    75 x 162

    EXT STORIA LOK V3

    250

    72.5

    Metric

    75 x 162

    EXT STORIA LOK V3

    250

    75

    Metric

    75 x 162

    EXT STORIA LOK V3

    Trunnion

    185

    50

    Metric

    55 x 126

    EXT STORIA LOK V3

    Trunnion

    185

    52.5

    Metric

    55 x 126

    EXT STORIA LOK V3

    Trunnion

    185

    55

    Metric

    55 x 126

    EXT STORIA LOK V3

    Trunnion

    205

    57.5

    Metric

    65 x 142

    EXT STORIA LOK V3

    Trunnion

    205

    60

    Metric

    65 x 142

    EXT STORIA LOK V3

    Trunnion

    205

    62.5

    Metric

    65 x 142

    EXT STORIA LOK V3

    Trunnion

    205

    65

    Metric

    65 x 142

    EXT STORIA LOK V3

    Trunnion

    225

    67.5

    Metric

    75 x 162

    EXT STORIA LOK V3

    Trunnion

    225

    70

    Metric

    75 x 162

    EXT STORIA LOK V3

    Trunnion

    225

    72.5

    Metric

    75 x 162

    EXT STORIA LOK V3

    Trunnion

    225

    75

    Metric

    75 x 162

    EXT STORIA LOK

    200

    57

    English

    55 x 126

    EXT STORIA LOK

    217

    63.5

    English

    65 x 142

    EXT STORIA LOK

    210

    50

    Metric

    55 x 126

    EXT STORIA LOK

    210

    55

    Metric

    55 x 126

    EXT STORIA LOK

    230

    60

    Metric

    65 x 142

    EXT STORIA LOK

    230

    65

    Metric

    65 x 142

    DH Racing:

    EXT ARMA HBC V3

    222

    67

    Metric

    65 x 142

    EXT ARMA HBC V3

    241

    74

    Metric

    75 x 162

    EXT ARMA HBC V3

    230

    57.5

    Metric

    65 x 142

    EXT ARMA HBC V3

    230

    60

    Metric

    65 x 142

    EXT ARMA HBC V3

    230

    62.5

    Metric

    65 x 142

    EXT ARMA HBC V3

    230

    65

    Metric

    65 x 142

    EXT ARMA HBC V3

    250

    70

    Metric

    75 x 162

    EXT ARMA HBC V3

    250

    72.5

    Metric

    75 x 162

    EXT ARMA HBC V3

    250

    75

    Metric

    75 x 162

    EXT ARMA HBC V3

    Trunnion

    205

    57.5

    Metric

    65 x 142

    EXT ARMA HBC V3

    Trunnion

    205

    60

    Metric

    65 x 142

    EXT ARMA HBC V3

    Trunnion

    205

    62.5

    Metric

    65 x 142

    EXT ARMA HBC V3

    Trunnion

    205

    65

    Metric

    65 x 142

    EXT ARMA HBC V3

    Trunnion

    225

    70

    Metric

    75 x 162

    EXT ARMA HBC V3

    Trunnion

    225

    72.5

    Metric

    75 x 162

    EXT ARMA HBC V3

    Trunnion

    225

    75

    Metric

    75 x 162

    EXT ARMA HBC

    222

    70

    Metric

    75 x 162

    EXT ARMA HBC

    241

    76

    Metric

    75 x 162


    PERFORMANCE ADAPTERS

    Performance Adapters are included. Sprindex coils fit a wide variety of shocks, but you must use the Performance Adapter for most of them. Our Performance Adapters both improve the fit between the coil and your shock and are made of low friction Delrin to improve shock performance by allowing the spring to twist during high deflection. See bottom of Performance Adapter for direction of which adapter you should use. For Rockshox, no adapter is necessary but we recommend you use the Performance Washer Adapter for shock performance.

    COIL DIRECTION

    The Sprindex coil can be installed in either direction and should be installed in the direction that provides the best adjusting access. If your entire shock has good access, then install the Sprindex with the Dial away from the piggyback for easiest hand access.

    ADJUSTING SPRING RATE

    To adjust the spring rate, hold the coil with one hand and twist the Dial with your other hand or vice versa. The spring rate value is identified by the printed number on the coil displayed through the Dial opening. Preload is not a substitute for a spring that is too weak.

    Metric Spring Rate Conversion

    Spring rate is shown in pounds per inch (lb/in) on Sprindex coils. Below is a conversion from lb/in to N/mm.

    Lb/in

    350

    360

    370

    380

    390

    400

    410

    420

    430

    440

    450

    N/mm

    61

    63

    65

    67

    68

    70

    72

    74

    75

    77

    79

    Lb/in

    460

    470

    480

    490

    500

    510

    520

    530

    540

    550

    560

    N/mm

    81

    82

    84

    86

    88

    89

    91

    93

    95

    96

    98