This policy was last updated November 2021.
To help you shop with ease of mind this festive season, our Christmas Returns Policy is valid between 1 November and 20 December. Any purchases made during this period can be returned up until 20 January 2022. For purchases made from 20 December onwards, our standard refund policy applies.
Our policy lasts 30 days from date of delivery for regular priced items. Refund requests within 30 days of the item(s) being delivered will be refunded by way of original payment method.
Clearance Sale items are subject to a 14-day return policy. Refund requests within 14 days of the item(s) being delivered will be refunded by way of original payment method.
We aim to process your return within 5 days of receiving the returned item(s). Refunds are automatically issued when a return is processed.
If the aforementioned timeframes have elapsed, we cannot offer you a refund or exchange. None of these rules affect your statutory rights.
To complete your return, we require a receipt or proof of purchase (please do not send your purchase back to the manufacturer).
To be eligible for a return, your item(s) must be unused, unworn and in the same condition you received it. Item(s) must also be in the original packaging with any tags or labels still attached.
Contact us and provide the following:
Once your e-mail request is received, our team will send you a returns reference along with an address to return your items.
You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable.
Returned items are your responsibility until they reach us, please make sure they’re packed up properly and cannot get damaged on the way!
We recommend getting a proof of postage or using a trackable shipping service, in case your need to contact us about your return, as the parcel remains your responsibility until it arrives back with us.
If you are shipping an item over £50, you should consider purchasing shipping insurance, if your method of post does not cover loss or damage in transit.
We cannot offer exchanges for items purchased, only refunds. For a replacement item you should place a new order online and your return will be treated separately.
If you have received a damaged or defective item, please contact us with the following information:
Please contact us with the following information:
If you have received an item which does not match what you ordered, please contact us with the following information:
Once received, an investigation will be opened by our team. You will be contacted within 2 business days with details on how to return the incorrect item(s), along with a free return shipping label.
When the incorrect items have arrived back with us, we will inspect the items and arrange for the items initially ordered to be shipped.
Several types of items are exempt from being returned. Non-returnable items:
Clearance Sale items are subject to a 14-day return policy. Refund requests within 14 days of the item(s) being delivered will be refunded by way of original payment method.
You then have an additional 14 days to return the goods to us. Any item(s) received after this will not be refunded.
Once your return is received and inspected our team will process a refund for the item(s).
Returns will be processed in approximately 5 days from date of receipt.
You will receive an e-mail notification once we have completed your return. Any refund will be automatically issued to the original payment method. This typically takes 10 working days depending on your payment provider.
There are certain situations where only partial refunds are granted (if applicable):
There are three different Sprindex lengths and strokes available, and each Sprindex coil can be adjusted through a certain spring rate range. Be sure to use the correct included adapter as described. Make sure that the spring length fits on your shock and that your maximum shock travel is not more than the specified Sprindex coil travel.
IF YOUR SHOCK IS NOT LISTED IN THE BELOW COMPATIBILITY TABLE:
Determine what your shock's stroke is and then compare that to the available Sprindex coils. Sometimes, you can find the stroke specification on the website of your bike brand for your bike model. The stroke printed on your existing coil is a clue, but it might have more stroke than your shock actually needs. Or, just measure the stroke per the picture above. Ideally, choose the Sprindex coil that has at least the amount of stroke that your shock requires, and then measure whether that Sprindex coil overall length can fit between your shock's flanges. The Sprindex coil lengths are listed in the below compatibility table. Note that most shocks can only achieve about 5mm less than their listed stroke because the bottom-out bumper can only be compressed so far, so in most cases it is okay if the Sprindex coil has up to about 3mm less stroke than your shock's stroke rating.
Shock Brand/Model |
Regular or Trunnion |
Shock eye to eye |
Stroke |
Metric / English |
Sprindex spring family (stroke x length) |
Fox DHX2 |
|
230 mm |
60 mm |
metric |
65 x142 |
Fox DHX2 |
|
230 mm |
65 mm |
metric |
65 x 142 |
Fox DHX2 |
Trunnion |
205mm |
60mm |
metric |
65 x 142 |
Fox DHX2 |
Trunnion |
205mm |
65mm |
metric |
65 x 142 |
Fox DHX2 |
|
8.5 inch |
2.5 inch |
English |
65 x 142 |
Fox DHX2 |
|
8.75 inch |
2.75 inch |
English |
65 x 142 |
Fox DHX2 |
|
7.875 inch |
2.0 inch |
English |
55 x 126 |
Fox DHX2 |
|
7.875 inch |
2.25 inch |
English |
55 x 126 |
Fox DHX2 |
|
210 mm |
50mm |
metric |
55 x 126 |
Fox DHX2 |
|
210 mm |
52mm |
metric |
55 x 126 |
Fox DHX2 |
|
210 mm |
55mm |
metric |
55 x 126 |
Fox DHX2 |
Trunnion |
185mm |
55mm |
metric |
55 x 126 |
Fox DHX2 |
|
9.5 inch |
3 inch |
English |
75 x 162 |
Fox DHX2 Fox DHX2 |
Trunnion |
250mm 225mm |
75mm 75mm |
metric metric |
75 x 162 75 x 162 |
Shock Brand/Model |
Regular or Trunnion |
Shock eye to eye |
Stroke |
Metric / English |
Sprindex spring family (stroke x length) |
MRP Hazzard |
|
230 mm |
65 mm |
metric |
65 x 142 |
MRP Hazzard |
|
230 mm |
60 mm |
metric |
65 x 142 |
MRP Hazzard |
|
230 mm |
57.5 mm |
metric |
65 x 142 |
MRP Hazzard |
Trunnion |
205 mm |
65 mm |
metric |
65 x 142 |
MRP Hazzard |
Trunnion |
205 mm |
60 mm |
metric |
65 x 142 |
MRP Hazzard |
Trunnion |
205 mm |
57.5 mm |
metric |
65 x 142 |
MRP Hazzard |
|
200mm |
51mm |
metric |
55 x 126 |
MRP Hazzard |
|
200mm |
57mm |
metric |
55 x 126 |
MRP Hazzard |
|
210mm |
50mm |
metric |
55 x 126 |
MRP Hazzard |
|
210mm |
55mm |
metric |
55 x 126 |
MRP Hazzard |
|
9.5 inch |
3 inch |
English |
55 x 126 |
Shock Brand/Model |
Regular or Trunnion |
Shock eye to eye |
Stroke |
Metric / English |
Sprindex spring family (stroke x length) |
Marzocchi 2019 Bomber CR |
|
230 mm |
60 mm |
metric |
65 x 142 |
Marzocchi 2019 Bomber CR |
|
230 mm |
65 mm |
metric |
65 x 142 |
Marzocchi 2019 Bomber CR |
Trunnion |
205 mm |
60 mm |
metric |
65 x 142 |
Marzocchi 2019 Bomber CR |
Trunnion |
205 mm |
65 mm |
metric |
65 x 142 |
Marzocchi 2019 Bomber CR |
|
7.875 inch |
2.0 inch |
English |
55 x 126 |
Marzocchi 2019 Bomber CR |
|
7.875 inch |
2.25 inch |
English |
55 x 126 |
Marzocchi 2019 Bomber CR |
|
210mm |
50mm |
metric |
55 x 126 |
Marzocchi 2019 Bomber CR |
|
210mm |
55mm |
metric |
55 x 126 |
Marzocchi 2019 Bomber CR |
Trunnion |
185mm |
52.5mm |
metric |
55 x 126 |
Marzocchi 2019 Bomber CR |
Trunnion |
185mm |
55 |
metric |
55 x 126 |
Marzocchi 2019 Bomber CR |
|
250mm |
75mm |
metric |
75 x 162 |
Shock Brand/Model |
Regular or Trunnion |
Shock eye to eye |
Stroke |
Metric / English |
Sprindex spring family (stroke x length) |
DVO Jade Coil |
|
230 mm |
65 mm |
metric |
65 x 142 |
DVO Jade Coil |
|
230 mm |
62.5 mm |
metric |
65 x 142 |
DVO Jade Coil |
|
230 mm |
60 mm |
metric |
65 x 142 |
DVO Jade Coil |
|
230 mm |
57.5 mm |
metric |
65 x 142 |
DVO Jade Coil |
Trunnion |
205 mm |
65 mm |
metric |
65 x 142 |
DVO Jade Coil |
Trunnion |
205 mm |
62.5 mm |
metric |
65 x 142 |
DVO Jade Coil |
Trunnion |
205 mm |
60 mm |
metric |
65 x 142 |
DVO Jade Coil |
Trunnion |
205 mm |
57.5 mm |
metric |
65 x 142 |
DVO Jade Coil |
|
210mm |
50mm |
metric |
55 x 126 |
DVO Jade Coil |
|
210mm |
52.5mm |
metric |
55 x 126 |
DVO Jade Coil |
|
210mm |
55mm |
metric |
55 x 126 |
DVO Jade Coil |
Trunnion |
185 |
50 |
metric |
55 x 126 |
DVO Jade Coil |
Trunnion |
185 |
52.5 |
metric |
55 x 126 |
DVO Jade Coil |
Trunnion |
185 |
55 |
metric |
55 x 126 |
DVO Jade Coil |
|
250 mm |
70 mm |
metric |
75 x 160 |
DVO Jade Coil |
|
250 mm |
75 mm |
metric |
75 x 162 |
DVO Jade Coil |
Trunnion |
225mm |
70mm |
metric |
75 x 162 |
DVO Jade Coil |
Trunnion |
225mm |
75mm |
metric |
75 x 162 |
Shock Brand/Model |
Regular or Trunnion |
Shock eye to eye |
Stroke |
Metric / English |
Sprindex spring family (stroke x length) |
X-Fusion Vector Coil HLR |
|
222 mm /8.75 in |
69 mm |
Metric/English |
65 x 142 |
X-Fusion Vector Coil HLR |
|
200mm |
57mm |
metric |
55 x 126 |
X-Fusion Vector Coil HLR |
|
240mm |
76mm |
metric |
75 x 160 |
Shock Brand/Model |
Regular or Trunnion |
Shock eye to eye |
Stroke |
Metric / English |
Sprindex spring family (length x stroke) |
Cane Creek DB coil CS |
|
222 mm |
63 mm |
Metric |
65 x 142 |
Cane Creek DB coil CS |
|
222 mm |
66 mm |
Metric |
65 x 142 |
Cane Creek DB coil CS |
Trunnion |
205mm |
57.5mm |
Metric |
65 x 142 |
Cane Creek DB coil CS |
Trunnion |
205mm |
60mm |
Metric |
65 x 142 |
Cane Creek DB coil CS |
Trunnion |
205mm |
65mm |
Metric |
65 x 142 |
Cane Creek DB coil CS |
|
230mm |
57.5mm |
Metric |
65 x 142 |
Cane Creek DB coil CS |
|
230mm |
60mm |
Metric |
65 x 142 |
Cane Creek DB coil CS |
|
230mm |
65mm |
Metric |
65 x 142 |
Cane Creek DB coil CS |
|
210mm |
50mm |
metric |
55 x 126 |
Cane Creek DB coil CS |
|
210mm |
52.5mm |
metric |
55 x 126 |
Cane Creek DB coil CS |
|
210mm |
55mm |
metric |
55 x 126 |
Cane Creek DB coil CS |
|
200mm |
50mm |
metric |
55 x 126 |
Cane Creek DB coil CS |
|
200mm |
57mm |
metric |
55 x 126 |
Cane Creek DB coil CS |
Trunnion |
185mm |
50mm |
metric |
55 x 126 |
Cane Creek DB coil CS |
Trunnion |
185mm |
52.5mm |
metric |
55 x 126 |
Cane Creek DB coil CS |
Trunnion |
185mm |
55mm |
metric |
55 x 126 |
Cane Creek DB coil CS |
|
250mm |
70mm |
metric |
75 x 162 |
Cane Creek DB coil CS |
|
250mm |
75mm |
metric |
75 x 162 |
Cane Creek DB coil CS |
Trunnion |
225mm |
70mm |
metric |
75 x 162 |
Cane Creek DB coil CS |
Trunnion |
225mm |
75mm |
metric |
75 x 162 |
Cane Creek DB coil IL |
|
210mm |
50mm |
metric |
55 x 126 |
Cane Creek DB coil IL |
|
210mm |
52.5mm |
metric |
55 x 126 |
Cane Creek DB coil IL |
|
210mm |
55mm |
metric |
55 x 126 |
Cane Creek DB coil IL |
|
200mm |
50mm |
metric |
55 x 126 |
Cane Creek DB coil IL |
|
200mm |
57mm |
metric |
55 x 126 |
|
|
|
|
|
|
Marzocchi before 2018, some models |
|
|
|
|
65 x 142 |
Shock Brand/Model |
Regular or Trunnion |
Shock eye to eye |
Stroke |
Metric / English |
Sprindex spring family (length x stroke) |
Ohlins TTX22 coil |
|
230mm |
57.5mm |
Metric |
65 x 142 |
Ohlins TTX22 coil |
|
230mm |
60mm |
Metric |
65 x 142 |
Ohlins TTX22 coil |
|
230mm |
65mm |
Metric |
65 x 142 |
Ohlins TTX22 coil |
Trunnion |
205mm |
65mm |
Metric |
65 x 142 |
Ohlins TTX22 coil |
|
210mm |
50mm |
metric |
55 x 126 |
Ohlins TTX22 coil |
Trunnion |
185mm |
55mm |
metric |
55 x 126 |
Ohlins TTX22 coil |
|
7.87 inch |
2.0 inch |
English |
55 x 126 |
Ohlins TTX22 coil |
|
7.87 inch |
2.25 inch |
English |
55 x 126 |
Ohlins TTX22 coil |
|
9.5 inch |
3.0 inch |
English |
75 x 162 |
Ohlins TTX22 coil |
Trunnion |
225mm |
70mm |
metric |
75 x 162 |
Ohlins TTX22 coil |
Trunnion |
225mm |
75mm |
metric |
75 x 162 |
Shock Brand/Model |
Regular or Trunnion |
Shock eye to eye |
Stroke |
Metric / English |
Sprindex spring family (stroke x length) |
Rockshox Super Deluxe Coil RCT |
|
230mm |
60mm |
metric |
65 x 142 |
Rockshox Super Deluxe Coil RCT |
|
230mm |
65mm |
metric |
65 x 142 |
Rockshox Super Deluxe Coil RC World Cup |
|
230mm |
60mm |
metric |
65 x 142 |
Rockshox Super Deluxe Coil RT Remote |
|
230mm |
60mm |
metric |
65 x 142 |
Rockshox Super Deluxe Coil RT Remote |
|
230mm |
65mm |
metric |
65 x 142 |
Rockshox Super Deluxe Coil R |
|
230mm |
60mm |
metric |
65 x 142 |
Rockshox Super Deluxe Coil R |
|
230mm |
65mm |
metric |
65 x 142 |
Rockshox Super Deluxe Coil RCT |
Trunnion |
205mm |
57.5mm |
metric |
65 x 142 |
Rockshox Super Deluxe Coil RCT |
Trunnion |
205mm |
60mm |
metric |
65 x 142 |
Rockshox Super Deluxe Coil RCT |
Trunnion |
205mm |
65mm |
metric |
65 x 142 |
Rockshox Super Deluxe Coil RCT |
|
210mm |
55mm |
metric |
55 x 126 |
Rockshox Super Deluxe Coil RT Remote |
|
200mm |
57mm |
metric |
55 x 126 |
Rockshox Super Deluxe Coil RC World Cup |
|
250mm |
75mm |
metric |
75 x 162 |
Rockshox Super Deluxe RC |
Trunnion |
225mm |
70mm |
metric |
75 x 162 |
Rockshox Super Deluxe RC |
Trunnion |
225mm |
75mm |
metric |
75 x 162 |
Shock Brand/Model |
Regular or Trunnion |
Shock eye to eye |
Stroke |
Metric / English |
Sprindex spring family (stroke x length) |
Rockshox Vivid |
|
200 |
57 |
|
55 x 126 |
Rockshox Vivid |
|
216 |
63 |
|
65 x 142 |
Rockshox Vivid |
|
222 |
70 |
|
65 x 142 |
Rockshox Vivid |
|
240 |
76 |
|
75 x 162 |
|
|
|
|
|
|
Push |
|
|
2.25 inch |
English |
55 x 126 |
Push |
|
|
2.5 inch |
English |
65 x 142 |
|
|
|
|
|
|
Extreme Racing |
|
|
|
|
|
EXT STORIA LOK V3 |
|
200 |
57 |
English |
55 x 126 |
EXT STORIA LOK V3 |
|
217 |
63.5 |
English |
65 x 142 |
EXT STORIA LOK V3 |
|
222 |
67 |
English |
65 x 142 |
EXT STORIA LOK V3 |
|
210 |
50 |
Metric |
55 x 126 |
EXT STORIA LOK V3 |
|
210 |
52.5 |
Metric |
55 x 126 |
EXT STORIA LOK V3 |
|
210 |
55 |
Metric |
55 x 126 |
EXT STORIA LOK V3 |
|
230 |
57.5 |
Metric |
65 x 142 |
EXT STORIA LOK V3 |
|
230 |
60 |
Metric |
65 x 142 |
EXT STORIA LOK V3 |
|
230 |
62.5 |
Metric |
65 x 142 |
EXT STORIA LOK V3 |
|
230 |
65 |
Metric |
65 x 142 |
EXT STORIA LOK V3 |
|
250 |
67.5 |
Metric |
75 x 162 |
EXT STORIA LOK V3 |
|
250 |
70 |
Metric |
75 x 162 |
EXT STORIA LOK V3 |
|
250 |
72.5 |
Metric |
75 x 162 |
EXT STORIA LOK V3 |
|
250 |
75 |
Metric |
75 x 162 |
EXT STORIA LOK V3 |
Trunnion |
185 |
50 |
Metric |
55 x 126 |
EXT STORIA LOK V3 |
Trunnion |
185 |
52.5 |
Metric |
55 x 126 |
EXT STORIA LOK V3 |
Trunnion |
185 |
55 |
Metric |
55 x 126 |
EXT STORIA LOK V3 |
Trunnion |
205 |
57.5 |
Metric |
65 x 142 |
EXT STORIA LOK V3 |
Trunnion |
205 |
60 |
Metric |
65 x 142 |
EXT STORIA LOK V3 |
Trunnion |
205 |
62.5 |
Metric |
65 x 142 |
EXT STORIA LOK V3 |
Trunnion |
205 |
65 |
Metric |
65 x 142 |
EXT STORIA LOK V3 |
Trunnion |
225 |
67.5 |
Metric |
75 x 162 |
EXT STORIA LOK V3 |
Trunnion |
225 |
70 |
Metric |
75 x 162 |
EXT STORIA LOK V3 |
Trunnion |
225 |
72.5 |
Metric |
75 x 162 |
EXT STORIA LOK V3 |
Trunnion |
225 |
75 |
Metric |
75 x 162 |
EXT STORIA LOK |
|
200 |
57 |
English |
55 x 126 |
EXT STORIA LOK |
|
217 |
63.5 |
English |
65 x 142 |
EXT STORIA LOK |
|
210 |
50 |
Metric |
55 x 126 |
EXT STORIA LOK |
|
210 |
55 |
Metric |
55 x 126 |
EXT STORIA LOK |
|
230 |
60 |
Metric |
65 x 142 |
EXT STORIA LOK |
|
230 |
65 |
Metric |
65 x 142 |
DH Racing: |
|
|
|
|
|
EXT ARMA HBC V3 |
|
222 |
67 |
Metric |
65 x 142 |
EXT ARMA HBC V3 |
|
241 |
74 |
Metric |
75 x 162 |
EXT ARMA HBC V3 |
|
230 |
57.5 |
Metric |
65 x 142 |
EXT ARMA HBC V3 |
|
230 |
60 |
Metric |
65 x 142 |
EXT ARMA HBC V3 |
|
230 |
62.5 |
Metric |
65 x 142 |
EXT ARMA HBC V3 |
|
230 |
65 |
Metric |
65 x 142 |
EXT ARMA HBC V3 |
|
250 |
70 |
Metric |
75 x 162 |
EXT ARMA HBC V3 |
|
250 |
72.5 |
Metric |
75 x 162 |
EXT ARMA HBC V3 |
|
250 |
75 |
Metric |
75 x 162 |
EXT ARMA HBC V3 |
Trunnion |
205 |
57.5 |
Metric |
65 x 142 |
EXT ARMA HBC V3 |
Trunnion |
205 |
60 |
Metric |
65 x 142 |
EXT ARMA HBC V3 |
Trunnion |
205 |
62.5 |
Metric |
65 x 142 |
EXT ARMA HBC V3 |
Trunnion |
205 |
65 |
Metric |
65 x 142 |
EXT ARMA HBC V3 |
Trunnion |
225 |
70 |
Metric |
75 x 162 |
EXT ARMA HBC V3 |
Trunnion |
225 |
72.5 |
Metric |
75 x 162 |
EXT ARMA HBC V3 |
Trunnion |
225 |
75 |
Metric |
75 x 162 |
EXT ARMA HBC |
|
222 |
70 |
Metric |
75 x 162 |
EXT ARMA HBC |
|
241 |
76 |
Metric |
75 x 162 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
PERFORMANCE ADAPTERS
Performance Adapters are included. Sprindex coils fit a wide variety of shocks, but you must use the Performance Adapter for most of them. Our Performance Adapters both improve the fit between the coil and your shock and are made of low friction Delrin to improve shock performance by allowing the spring to twist during high deflection. See bottom of Performance Adapter for direction of which adapter you should use. For Rockshox, no adapter is necessary but we recommend you use the Performance Washer Adapter for shock performance.
COIL DIRECTION
The Sprindex coil can be installed in either direction and should be installed in the direction that provides the best adjusting access. If your entire shock has good access, then install the Sprindex with the Dial away from the piggyback for easiest hand access.
ADJUSTING SPRING RATE
To adjust the spring rate, hold the coil with one hand and twist the Dial with your other hand or vice versa. The spring rate value is identified by the printed number on the coil displayed through the Dial opening. Preload is not a substitute for a spring that is too weak.
Spring rate is shown in pounds per inch (lb/in) on Sprindex coils. Below is a conversion from lb/in to N/mm.
Lb/in |
350 |
360 |
370 |
380 |
390 |
400 |
410 |
420 |
430 |
440 |
450 |
N/mm |
61 |
63 |
65 |
67 |
68 |
70 |
72 |
74 |
75 |
77 |
79 |
|
|
|
|
|
|
|
|
|
|
|
|
Lb/in |
460 |
470 |
480 |
490 |
500 |
510 |
520 |
530 |
540 |
550 |
560 |
N/mm |
81 |
82 |
84 |
86 |
88 |
89 |
91 |
93 |
95 |
96 |
98 |